Common Issues with mySALIXIUM app

• Camera is blank or not working

• Camera in SELFIE mode

• Unable to scan QR on box or cassette

• Clear browser cache

Popular in Common Issues with mySALIXIUM app

1. Rotate Camera

2. Clear your browser cache

3. Ensure QR is clearly inside the frame

4. Ensure your URL is correct

User Profile

• Wrong details - NRIC or Full Name

Popular in User Profile

1. Email a copy of NRIC to us

Sharing results

• Share to your company

Popular in Sharing results

1. Company business email

Preferred Browser

• Chrome or Firefox

Popular in Preferred Browser

1. Chrome or Firefox