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  1. Salixium

Common Issues with mySALIXIUM app

  1. Camera is blank or not working

    1. Ensure your URL is correct

  2. Camera in SELFIE mode

    1. Rotate Camera

  3. Unable to scan QR on box or cassette

    1. Ensure QR is clearly inside the frame

  4. Clear browser cache

    1. Clear your browser cache